Cookies are small text files that contain data.

Websites you visit place cookies on your computer, mobile, tablet or other devices you use to access the internet.

We use cookies when you visit our website:

• To keep our website secure and any details you enter into it
• To make our site as easy as possible for you to use
• To help us understand how visitors use our site
• To remember your preferences

We may change our cookies from time to time and will update our cookies list when we do this. 

Our website will work better for you
Some parts of our site only work properly if cookies are enabled. For example, if you’ve disabled cookies, you can’t use Online Services or apply for a new account.

It helps us to improve our website
Cookies help us record which parts of our site you visit. By collecting information like this, we can continue to improve our website.

They’re tiny, harmless files
Our cookies are very small and safe. The information they store and send is scrambled so you can’t be identified from it.

Check or change your cookie settings from: How can I change my cookie settings?

You won’t be able to use many of the services we offer. For example, you won’t be able to apply for an account online or use Online Services.
 

If you want to block cookies from this site, you'll need to change the cookie settings in your browser. To find out how to do this, check in your browser's help section.

Alternatively, you can turn off some of our cookies from: How can I change my cookie settings?

If your browser is set to ‘Do Not Track’, we’ll still ask you to accept cookies to use our website but we won’t track your browsing habits.

Session cookies
These are automatically deleted when you leave the website or close your browser.

Persistent cookies
These either stay on your computer until you choose to remove them, or until they expire on a pre-set date.

First party cookies
These are created by and placed on your computer by the owner of the website. They’re usually essential for the website to function properly.

Third party cookies
These are placed on your computer by the owner of the website but they’re managed by another company, for example: Google or YouTube. This type of cookie is often used to help monitor visitors. For example: which pages people visit, for how long, which country they’re from, which search terms they used to find the page, and so on.

We use both ‘first party’ and ‘third party’ cookies. ‘First party’ means us, Coventry Building Society. ‘Third party’ means other organisations.
 

First party cookies

These are our own cookies that we currently use:
 

Essential secure browsing cookie / CBS Login

• This cookie is essential for all secure browsing on our website. This includes Online Services and applying for an account online. 
  
• This is a ‘persistent’ cookie. It’s set when you visit a secure area of our site.
• It stays on your computer unless you remove it.

BrowserWarningSupressed

• When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing. 
• This is a ‘persistent’ cookie.
• It will automatically expire after 90 days.
  

Sat_track

• This is our Adobe plugins cookie.
• This cookie allows us to use Adobe technology to collect information about visitors to our site, for example, which site you have come from.
  
• This is a session cookie which is set when you first visit the site.
• It will be removed when you close your browser.

CBSCustCntctCfrmCookie

• This cookie saves your confirmation that your contact details are up to date. 
• This is a 'persistent' cookie.
• It will automatically expire after 180 days.
  

Analytics

• This is our analytics preference cookie.
• It remembers if you’ve accepted cookies to allow us to log which pages you visit and for how long.
  
• This is a ‘persistent’ cookie.

• It will automatically expire after 10 years.

Performance-and-Marketing

• This is our marketing preference cookie.
• It remembers if you’ve accepted cookies to allow us to monitor how successful our adverts and webpages are.
• This is a ‘persistent’ cookie.
• It will automatically expire after 10 years.

Third party cookies

We place these on your computer, but they’re managed by Google and Adobe.

These cookies collect anonymised IP addresses to help us understand where our visitors are based. No other personal data is collected by these cookies.

These are the third party cookies we currently use:

Google Analytics

• _utma, _utmz, _utmb, _utmc, _utmt
  
• These cookies are managed by Google.
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
• _utma, _utmt and _utmz are ‘persistent’ cookies. They’re set when you first visit our site.
• _utma automatically expires after 2 years.
• _utmz automatically expires after 6 months.
• _utmb and _utmc are session cookies. They’re set when you first visit our site. They’re removed when you close your browser.

Google's policy for their third party cookies is here: www.google.co.uk/policies/privacy/partners.

Adobe Analytics

• s_cc, AMCV#
  
• These cookies are managed by Adobe Analytics.
  
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
• AMCV is a visitor ID cookie – it is used to identify a unique visitor.
• s_cc is set on your first visit to our site.
• It expires when you close your browser.
• AMCV# is a ‘persistent’ cookie.
• It will automatically expire after 2 years.

To opt out of Adobe cookies, please visit www.adobe.com/uk/privacy/opt-out.html.

For more information, visit www.marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html.


Youtube Video

• PREF, VISITOR_INFO1_LIVE, YSC
• These cookies are managed by YouTube and we use them to collect information about how many people view the videos on our site.
• PREF and VISITOR_INFO1_LIVE are persistent cookies which are set when you first view a video on our site. PREF will automatically expire after 2 years and VISITOR_INFO1_LIVE after 8 months.
• YSC is a session cookie which is set when you visit a page on our site with a video and which will be removed when you close your browser.

All about cookies
You can read more at this independent website: www.allaboutcookies.org/manage-cookies.

How the advertising industry uses cookies
If you’re interested in how cookies work and your rights online, have a look at this guide. It explains ‘behavioural advertising’ – how brands use information about your internet browsing to deliver adverts more relevant for you. This website also explains your rights and how to adjust your online privacy setting: www.youronlinechoices.eu.

UK best practice
To help businesses, the International Chamber of Commerce for the UK created a cookie guide. The guide defines categories of cookies, along with example of notices to help website users understand them. The guide gives clear explanations of what cookies do and why web site operators and other organisations use them: www.international-chamber.co.uk/our-expertise/digitaleconomy.