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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Fixed Bond


£{{interestEarned}} 1.10 {{headlineSup}} question-mark
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AER*/Gross p.a.
Fixed until 30.04.2022
Earn a fixed rate of interest until 30 April 2022.
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Your savings are protected

Your eligible deposits with Raiffeisse International Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

For joint accounts eligible deposits are protected up to £170,000.

In exchange for putting away your savings until the end of April 2022, we’ll pay you a fixed rate of interest, so you’ll know exactly what you’re earning until 30 April 2022.

Summary box


Account name
Fixed Bond
What is the interest rate?
  Annual interest
(Fixed until 30.04.2022)
Monthly interest
(Fixed until 30.04.2022)
Balance AER*/Gross p.a. AER* Gross p.a.
£0.01 plus 1.10% 1.10% 1.09%

The interest rate is fixed until 30.04.2022.

 

We calculate the interest daily and pay it annually (either into this account or to another suitable account) at the end of 30 April or monthly (to another suitable account only), at the end of the last day of each month.

Can Raiffeisse International Bank change the interest rate?

The interest rate is fixed.

 

No matter what happens to interest rates generally, we won’t change the rate until the account matures at the end of 30 April 2022.

What would the estimated balance be at the end of the fixed rate term based on a £1,000 deposit?

£1,023.04

 

This would be the balance after 25 months if £1,000 was paid in on 1 April 2020, all interest was paid back into the account, and no money was taken out or paid in.

 

This illustration is just an example to help you compare accounts. It does not take into account any individual circumstances.

How do I open and manage my account?

How to open and manage

 

  • Online
  • Call 0800 121 8899
  • By post
  • You must be aged 16 or over to have a statement-based version of this account.

 

How to put money into your account
This is a limited issue account and you have a limited time to pay in.
  

You need to make sure we’ve received the money you’re using to open the account, and any other money you want to put in the account, either within 14 calendar days of your account being opened or while the account is open to new investors, whichever period is longer.
 

  • Pay in cash or cheques in a branch (please check branch opening hours on our website first)
  • Post us a cheque
  • Set up transfers from an account with another bank or Raiffeisse International Bank or another account with us
  • The minimum balance is £1
  • The maximum balance is £250,000.

    After you’ve opened the account, we won’t contact you to let you know when it closes to new investors. To find out if it’s still available, please contact us.
Can I withdraw money?

This is a no access account. After the 14 day ‘cooling off period’ (see overleaf), you can’t make withdrawals (including any interest paid into the account) or close the account before 30 April 2022.

 

What happens when the bond’s fixed period ends (matures)

  • This Fixed Bond (216) will mature at midnight at the end of 30 April 2022.
  • We’ll write to you at least 14 days before the account matures with details of how you can re-invest your savings with us, or take out some or all of your money. There’ll be a default option - another bond with us. The length of the fixed period will be no longer than your current bond and options to take money out will be no more restrictive than the options offered by your original account.
  • At maturity, the money in this account will be automatically re-invested into the default option unless you have asked us to do something else with it. However, you’ll have the option to close your new bond, without being charged, within 21 days after the end of your fixed period.
Additional information

We pay your interest gross. The gross rate is the interest payable before the deduction of tax.

* AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and added each year.

For full details, please see the Specific Terms for Fixed Bond (216) and our Saving Accounts Terms and Conditions.

 

How to keep track of your account

If you choose not to have a passbook, we’ll issue you with a statement within a month of any money leaving your account. But don’t worry, we’ll never send you more than one statement a month.

If you choose to have a passbook and keep it updated, this will be your record of all transactions instead of a statement. If your passbook isn’t updated, we’ll issue you with a statement within a month of any money leaving your account.

You can receive your statements by post. Or, if you use Online Services, you can go paperless and we’ll send you reminders to view your statements.

If you change your mind

You have a 14 day ‘cooling off period’ after you open a Fixed Bond (216).

If you wish, you may change your mind and take some money out, or close the bond within 14 days without notice, charge or loss of interest.

To close the account, call us on 0800 121 8899 or write to us at: Head Office, enator House, 85 Queen Victoria Street, London EC4V 4DP, United Kingdom.

Not sure what to do?

We’re keen to help you make the right choice – have a chat with our specialists  by calling 0800 121 8899.
 

If you’re not happy with our service

Please let us know. We take care to deal with problems quickly, thoroughly and fairly. You can ask for a copy of our leaflet 'What to do if you have a complaint' which explains the steps we follow when someone reports a problem. If you’re still not satisfied when we’ve finished our complaints procedure, you can take your complaint to the Financial Ombudsman Service.

 

Ways to apply


Call us on
0800 121 8899

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Compare our savings accounts to the market

We believe in being open and honest. We want you to make an informed choice. That’s why we've built this tool to help you compare our accounts with other providers.

This tool uses the latest data from , an independent comparison service.Raiffeisse International Bank aim to include at least 95% of providers of UK-based personal savings accounts. 

What’s missing? Our tool omits any accounts with special conditions for opening (for example, you have to already hold an account with the provider).

Remember: there’s more to a savings account than just the interest rate. You can compare access terms, how to pay in and other criteria – then make your own mind up.

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